Personal Banking - Insurance - Smart Wallet - Standard Chartered Bank Pakistan

Smart Wallet offers coverage against the following:

Fraudulent transactions on all types of Credit Card(s) due to loss or theft / robbery of Card(s)
Replacement cost of Identification Papers
Personal Accident Insurance (Death and Disability) in case of accidents arising out of robbery or theft

An SCBPL representative will call you to seek your consent for enrollment or you can also enroll under the insurance program by:

Signing up for Smart Wallet on our Credit Card application form
Simply calling Phone Banking at 111-002-002 where a Phone Banking Officer will guide you on how to enroll under Smart Wallet.

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Q. Does it provide insurance coverage to all my Credit Cards?

Yes! It covers all your Standard Chartered Bank (Pakistan) Limited (SCBPL) as well as non-SCBPL Credit Cards (VISA, AMEX, MASTERCARD and DINERS) that you have in your wallet.

Q. How will it cover me from Credit Card fraud?

The plan refunds financial loss of Credit Card (all types) transactions done fraudulently due to loss or theft or robbery. The plan covers financial loss incurred within 48 hours prior to reporting to the Bank about the loss. Sum Insured Financial Loss = Maximum up to Rs 40,000 per month

Q. How will it cover my Identification Papers?

In case of loss or theft of Identification Papers, along with the loss or theft of the Credit Card, the plan refunds the expenses incurred on the replacement of Identification Papers (CNIC, driving license and passport). Coverage is within the sum insured of financial loss of Rs 40,000. You can claim a maximum of Rs 20,000 under replacement cost of Identification Papers.
Identification Paper = Maximum up to Rs 20,000 per month

Q. How will it cover me under Personal Accident Insurance?

It will cover the policyholder for Rs 650,000 in case of Loss of Life or Permanent Disability of the insured due to theft or robbery.

Q. Who is the Underwriter of Smart Wallet?

New Hampshire Insurance Company, (AIG) Pakistan is the Underwriter of Smart Wallet. It is a member company of America International Group Inc. (AGI) and has been operating in Pakistan since 1949 with branches in Karachi, Lahore, Islamabad and Faisalabad.

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SCBPL may without prior consent from Customer transfer, assign the benefits or any part of its obligations and rights to any third party, member of SCB group or any successor of all or part of SCBPL.

New Hampshire Insurance Company, (AIG) Pakistan ("AIG") is the Underwriter of the Smart Wallet Insurance ("Product").
This Product is not guaranteed or insured by the Standard Chartered Bank (Pakistan) Limited ("SCBPL") or their affiliates and is not a Standard Chartered Bank product. Standard Chartered Bank (Pakistan) Limited is only acting in the capacity of a distributor of the Product and does not represent an undertaking on the part of SCBPL or any of its officers.
SCBPL is in no way responsible for the performance of and shall have absolutely no liability or obligation whether directly or indirectly in respect of the Product.
Features, policy and claims under the Product are at the sole discretion of the AIG offering this Product and SCBPL is in no way responsible for the same.
SCBPL has merely brought to you this offer from AIG on a strictly no liability basis. The information contained in this document is based on information derived from AIG. You are advised to check and verify the said information and carefully read the Terms and Conditions come to your own independent judgment of the same.
SCBPL shall not be concerned with any dispute that may arise between the Customer and AIG and makes no representation and gives no warranty with respect to the quality of the Product / Service provided by AIG or guarantees the timely indemnification and / or indemnification of claims.

The Customer hereby consents to Standard Chartered Bank (Pakistan) Limited (SCBPL), its officers and agents disclosing information relating to me / us and my / our Account(s) and / or dealing relationship(s) with SCBPL, including but not limited to details of my / our facilities, any security taken, transactions undertaken and balances and positions with SCBPL, to

in any office or branch of the Bank or any group member; any of its subsidiaries or subsidiaries of its holding company, affiliates, related corporations, representative and branch offices in any jurisdiction and related corporations (the "Permitted Parties");
the agents and independent contractors of the Permitted Parties who are under a duty of confidentiality to the SCBPL;
any actual or potential participant or sub-participant in, or assignee, novatee or transferee of, SCBPL's rights and / or obligations in relation to my / our facilities;
any court tribunal, regulatory, supervisory, governmental or quasi-governmental authority with jurisdiction over the Permitted Parties;
any of my / our guarantors, third party pledgors or security providers.